Shipping policy

Shipment processing time

Most orders are made to order. We aim to process within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 Shipping rates & delivery estimates

 Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
Royal Mail Standard	2-5 business days	£3.20
Royal Mail 1st Class	2-3 business days	£4.60
Royal Mail Next Day	1 business day	£5.50
International Standard	4-8 business days	£6.60
International Tracked	3-7 business days	11.20

  

 Delivery delays can occasionally occur.

 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 Customs, Duties and Taxes

DocuDesign is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 Damages

 DocuDesign is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship worldwide, however If you don't choose tracked shipping on checkout we will not be able to give you a tracking reference, this means you will not be able to locate the item whilst in transit.

 Returns Policy

 Our Return & Refund Policy provides detailed information about options and procedures for returning your order.